Privacy policy

ICY ANGEL FASHION operates this shop and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (hereinafter the “Services”). ICY ANGEL FASHION is a store powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us by any means. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose your information as described in it.

Personal information we collect or process

When we use the term “personal information”, we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it no longer identifies you and cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such personal information:

• Contact information, including your name, address, billing address, shipping address, telephone number and email address.
• Financial information, including credit card, debit card and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation and other payment details.
• Account information, including your username, password, security questions, preferences and settings.
• Transaction information, including items you view, place in your cart, add to your wishlist, purchase, return, exchange or cancel, as well as your past transactions.
• Your communications with us, including information you include when you contact us, for example when you send a customer service enquiry.
• Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information, including information about how you interact with the Services, such as how and when you access or use them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide your personal information to us;
• Automatically through the Services, including from your device when you use our products or services or access our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to implement certain technologies and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• To provide, tailor and improve the Services. We use your personal information to provide the Services to you, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and the items you are interested in, send you account-related notifications, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate any returns and exchanges, allow you to post reviews, and create a personalised shopping experience, for example by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.

• Marketing and advertising. We use your personal information for marketing and promotional purposes, for example to send you marketing, advertising and promotional communications by email, SMS or post, and to show you online ads for products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as your other activity on the Services.

• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or respond to fraudulent, illegal, harmful or malicious activity, protect public safety and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or any other access details with anyone.

• To communicate with you. We use your personal information to provide customer service, respond to your requests, offer you efficient services and maintain our business relationship with you.

• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or governmental authorities; to investigate or take part in civil discovery procedures, potential or ongoing disputes or other legal proceedings; and to enforce our terms or policies or investigate potential violations of them.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

• With Shopify, service providers and other third parties that provide services on our behalf (for example IT management, payment processing, data analytics, customer service, cloud storage, order processing and shipping).
• With business and marketing partners to provide you with marketing services and deliver advertising to you. For example, we use Shopify to support personalised advertising via third-party services, based on your online activity across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to ask us not to share your information for the purpose of showing you targeted advertising and marketing content based on your online activity across different merchants and websites.
• When you instruct us, make a request or otherwise consent to certain information being disclosed to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or more generally within our group of companies.
• In connection with a business transaction such as a merger or bankruptcy filing; to comply with any applicable legal obligations (including responding to subpoenas, search warrants or similar requests); to enforce applicable terms of service or policies; and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties who may be located in countries other than the one in which you reside, in order to provide and improve the Services. In addition, to protect, grow and improve our business, we use certain enhanced Shopify features that integrate data and information from your interactions with our store, other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, with other merchants and with Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and the rights you have, please refer to Shopify’s Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal information via Shopify’s Privacy Portal.

Third‑party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of any information found on them. Information you provide in public or semi‑public areas, including information you share on third‑party social media platforms, may also be visible to other users of the Services and/or users of those third‑party platforms, without restriction on its use by us or a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of these platforms or of their owners or operators, unless otherwise stated on the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined under applicable law) personal information relating to individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure during transmission. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we retain your personal information depends on various factors, such as the need to retain that information to manage your account, provide the Services, comply with our legal obligations, resolve disputes or enforce any applicable contract or policy.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in some cases, we may refuse your request as permitted by law.

• Right of access / right to information: You may have the right to request access to the personal information we hold about you.
• Right to erasure: You may have the right to request the deletion of the personal information we hold about you.
• Right to rectification: You may have the right to request correction of inaccurate personal information we hold about you.
• Right to data portability: You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
• Managing communication preferences: We may send you promotional emails. You may opt out of receiving these at any time by using the unsubscribe option included in our emails. If you unsubscribe, we may still send you non‑promotional emails, for example about your account or orders you have placed.

If you reside in the United Kingdom or the European Economic Area, and subject to the exceptions and limitations provided for under local law, you may exercise the following rights in addition to those listed above:

• Right to object to processing and right to restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal information for certain purposes.
• Withdrawal of consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, the lawfulness of processing based on your consent before its withdrawal will not be affected.

You can exercise these rights where indicated on the Services or by contacting us using the details provided below. To learn more about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, please see https://privacy.shopify.com/fr.

We will not penalise you for exercising any of these rights. We may need to verify your identity before processing your request, to the extent required or permitted by applicable law. In accordance with applicable law, you may designate an authorised agent to submit a request to exercise your rights on your behalf. Before accepting such a request from an agent, we will require the agent to provide proof of the authority you have given them to act on your behalf, and we may also ask you to verify your identity directly with us. We will respond to your request within the timeframes required by applicable law.

Complaints

If you wish to make a complaint about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or by lodging a complaint with the data protection authority in your region. For the EEA, you can find a list of the supervisory data protection authorities online.

International transfers

Please note that we may transfer, store and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or, where applicable, any equivalent contract issued by the competent UK authority, unless the data is transferred to a country recognised as providing an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy at any time, for example to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide any notice required under applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at icyangelfashion@gmail.com.